How it works

The Process:

Fill out the inquiry form and include the date and time of your event to make sure it's available.
- If you know the type of balloon set up you're wanting for your event, please include this in the form.
- If you're looking for a recommendation on what type of balloon set up would work best for your event, please include this in the form.
Once confirming your date is available, I will reach out via your preferred method of contact to discuss what you're looking for - budget, timeline, location, size, colors, etc.
I will create a mock up (if necessary) or an inspiration picture with size information, and attach a quote and send it off in an email for approval.
If everything aligns, a 30% deposit will be due upon booking to secure your event date/time.
Remainder of cost will be due 4 days prior to event. If payment is not received by this time, the booking will be canceled.

*Please note, inquiries that do not have at least 2 weeks of lead time prior to event are subject to material delays and potential items being unavailable. If items are available but would require a cost to expedite, that cost will be added on to the quote.

*Inquiries that are requesting a set up date of a week or less will be subject to a 15% expedited request charge.

The Need-to-Knows:

All balloon set-ups are curated to your specific theme, colors, and event space.
Design: Organic garlands are not perfectly symmetrical or uniform- this is intentional and part of their natural unique style.
Longevity: Depending on temperature and location, your balloon set-up can last weeks!
Weather: Outdoor set-ups are subject to weather conditions, and longevity cannot be guaranteed. I do my best to monitor weather and will have a back-up plan if necessary - heat, wind, and sun exposure being our biggest obstacle.
Color matching: I will always match colors to the best of my ability, however, exact matches cannot be guaranteed due to balloon brand variations and availability. If I notice a discrepancy with the colors that are available to order, I will communicate that with you and get your approval on colors before ordering.

The Fine Print:

Cancellations/Refunds:

30% of the quoted amount is due upon booking to secure your date/time. This is a non-refundable deposit but depending on circumstances, can be transferred to a new date if availability allows and notice is given.
Final payment is due 4 days prior to the event date. Any cancellations after the 4 days is non-refundable.

Travel Fees:

Any set up that is further than 1 hour from Grand Ledge, MI is subject to travel fees: $15 per additional 30min (charged for both ways).
If set-up quote exceeds an $500, travel fees will be waived if location is under 2 hours from Grand Ledge, MI.

Installation & Breakdown:

Please ensure the set-up area is clean, accessible, and ready before installation.
The amount of set-up time varies depending on the size of the installation. I ask that if there is a strict timeline that the event venue provides, please let me know as soon as possible.
Breakdown/removal services are available for an additional fee. If your set-up includes the rental of a backdrop board and/or easel and you are further than 1 hour from Grand Ledge, you could be subject to a pick-up fee.
- Any rental equipment must be fully free of any balloon decor prior to pick-up.
An installation fee will apply to set-ups that are large/complex (like hanging from ceilings, etc.) that could require additional time upon set up and additional tools/equiptment.

Damage Policy:

Once installation is complete, the client is then responsible for any damage done by guests, weather, pets, or venue staff. Any damage that occurs to any rental equipment (backdrop board, easel, acrylic sign, light up sign, etc.), the client would be liable for damage fees dependent upon the severity.